Cash App and Square outage Small business essentials

Cash App and Square outage Small business essentials

Square Outage

Square and Cash App Outage Leaves Small Businesses Unable to Process Payments

It started like any other day, with me browsing through my morning emails. Little did I know that several of my friends who run small businesses would reach out to me in panic. They were all facing issues with Square, the popular online payment system, and were desperate for a solution. Unfortunately, I had no answers. As it turned out, they weren’t alone. Many businesses relying on both Square and Cash App were experiencing difficulties in making and receiving payments.

The disruptions began on Thursday afternoon around 4:30 PM Eastern time, and reports flooded in, signaling an outage on the popular outage tracking website, DownDetector.

Square quickly acknowledged the issue, stating that it was investigating a disruption impacting “Square Stands and Readers connected via USB on Point of Sale version 6.24.” They recommended users to connect via Bluetooth as a temporary solution and advised against updating to version 6.24 until more information was available.

According to DownDetector, on Thursday alone, Square received over 18,000 outage reports, while Cash App had over 9,000 reports by 7 PM Eastern. Though the number of reported issues decreased, they persisted into Friday morning, with both services surpassing 1,000 outage reports at around 10 AM Eastern.

The consequences of this outage were dire for small businesses, ranging from taco trucks to coffee shops, who had to inform their customers that credit cards and e-payments were currently unavailable.

To address the issue, Square recommended users switch to offline mode. However, even that solution proved to be problematic, as users reported missing hours of unlogged transactions when they checked their records.

Although Square assured users that offline mode payments were being uploaded, there would be a slight delay before they appeared as completed. They also mentioned that any new offline mode payments would be processed as usual in the coming hours.

Cash App, on the other hand, advised users not to retry any payments or deposits showing error messages and instructed them not to log out of the app. The reasoning behind these instructions remained unclear.

Cash App finally announced that the majority of their services were back online, apologizing for any inconvenience caused. However, users were still unable to send payments or withdraw cash, which are the essential features of the app.

Understandably, customers were frustrated, with many expressing their urgency and demanding the return of their money. The outage had a significant impact on both Square and Cash App, leading to nearly 1,500 reports related to Square’s app, website, and payment processing issues on Friday morning alone. Cash App also had close to 1,700 reports regarding fund transfers and other payment issues.

The exact number of affected customers and the full extent of the problem still remain uncertain. Both Square and Cash App have yet to respond to requests for comments on the matter.

Square mentioned in their Friday update that they were closely monitoring the situation after implementing a fix. They anticipated some delays in transfers due to the disruption, without disclosing the root cause.

This outage sheds light on the serious challenges of software reliability that companies like Square and Cash App face. Industry experts, such as Kolton Andrus, CTO and founder of Gremlin, emphasize the need for proactive strategies and best practices to ensure software reliability at an enterprise scale. Reactive approaches are no longer sufficient, as the downstream impact of outages can have severe repercussions for small businesses and retail stores, affecting their ability to pay rent and threatening their survival.

As Square and Cash App users can attest, the experience during the outage was far from ideal. Service providers at the forefront of the industry must address these issues promptly and take their service commitments more seriously. Failure to do so might drive frustrated customers toward competitors who prioritize reliability and customer satisfaction.