6 Signs Your Business Needs Intelligent Automation

6 Signs Your Business Needs Intelligent Automation

The Power of Intelligent Automation in Boosting Business Efficiency

Innovation is driving businesses to new heights of efficiency and operational excellence. From AI-powered software to low-code platforms, the options for digital transformation seem endless. But one thing is clear: organizations that do not stay ahead of the intelligent automation curve risk falling behind.

At times, the sheer saturation of buzz around generative AI and the constant influx of startups hoping to capitalize on the latest IT trends can breed skepticism among IT leaders. It’s important to avoid mindlessly adopting every new enterprise tool out of fear of accumulating technical debt. However, a complete resistance to automation can limit a business’s potential in the long run.

IT leaders and innovation officers must honestly assess the state of their organization’s processes and employees. If any of the following signs resonate with you, it is a clear indication that you are overdue for intelligent automation.

Your Team is Tired of Manual Entry

Are your employees tired of repetitive and monotonous tasks? Many of their responsibilities can likely be expedited through intelligent automation. This doesn’t mean their roles will be replaced entirely by technology, but rather augmented in a way that boosts productivity and fulfillment. Employees often spend hours on arduous manual work, such as document processing, instead of engaging in stimulating and rewarding projects.

One solution to alleviate the burden of manual entry is intelligent document processing (IDP). Leveraging the power of artificial intelligence and optical character recognition, IDP quickly reads and extracts critical data from documents, classifies it, and transfers it to other applications. With high straight-through processing rates, documents like invoices can be processed without any manual intervention. Instead of spending hours on data entry, employees can focus on monitoring accuracy and intervening only when necessary. IDP solutions also eliminate the risk of human fatigue and improve over time with AI training.

By implementing intelligent document processing, businesses can significantly improve document-centric processes, freeing up employees’ time for more fulfilling work and accelerating time-to-value in achieving business goals.

High Customer Onboarding Abandonment? Intelligent Automation to the Rescue

Repetition fatigue also affects consumers. As customers become accustomed to streamlined experiences provided by financial institutions and other entities, their tolerance for lengthy and tedious onboarding processes diminishes. Research reveals that excessive steps, lengthy identity proofing, and excessive manual entry are the top three reasons for onboarding abandonment.

To ensure a positive first interaction with customers, businesses can employ intelligent identity proofing. By simplifying the onboarding process, customers can complete identity verification swiftly from a single screen, using their smartphone camera to upload required documents. This seamless experience emphasizes customer satisfaction and strengthens the organization’s reputation, reducing onboarding dropouts, increasing customer acquisition and advocacy, and driving revenue.

If your business constantly faces onboarding abandonment, implementing intelligent identity proofing should be a top priority.

Empower All Employees with Accessible Tools

The demand for speedy service extends beyond onboarding. Businesses relying on agile processes to deliver value to customers must ensure that their systems permit easy customization to fit unique circumstances. If legacy systems lack flexibility, bureaucratic inefficiencies and support tickets can impede timely outcomes for customers.

To overcome these challenges, organizations should adopt low/no-code platforms with accessible interfaces that empower employees across departments, not just those with technical backgrounds. By enabling “citizen developers,” businesses foster a new standard of agility, allowing them to deliver value at the speed of thought.

Overcoming Bottlenecks with Process Intelligence

Workflow bottlenecks can hinder an organization’s ability to deliver optimal results. Unfortunately, many organizations lack the visibility needed to identify pain points accurately and make appropriate changes. Additionally, automation attempts often fail due to unclear goals.

Process intelligence offers a solution by scrutinizing processes at a granular level. Combining task and process mining, this technique provides data to help businesses understand how to optimize their operations. By monitoring individual actions and steps within workflows, process intelligence enables informed decisions about resource allocation, automation, and hiring, ultimately leading to streamlined processes.

If your organization is considering intelligent automation and wants to avoid failure, harnessing the power of process intelligence is crucial.

Embrace Scalability for Changing Business Needs

Businesses face shifting needs due to volatile economic and market factors. Adapting processes to accommodate these changes should be a seamless endeavor. Intelligent automation solutions provide the scalability required to adjust operations proactively. Whether it’s variations in document processing, employee allocation, or remote work, intelligent automation offers visibility and flexibility in meeting evolving demands.

Decision-makers must always be prepared to make the necessary changes to protect the long-term health of their employees and their organization. Intelligent automation ensures they can adapt swiftly as the business landscape evolves.

The Cloud Advantage

Embracing cloud-native platforms brings newfound efficiency and flexibility to businesses. While not everything has to be in the cloud, leveraging cloud technology enhances system management, collaboration, and customer experience. Cloud-native solutions empower businesses to achieve desired outcomes and implement robust security strategies to reduce information security risks.

If your business has the necessary infrastructure, consider adopting intelligent automation platforms built around cloud technology.

Harnessing the Power of Intelligent Automation

Automation may sometimes evoke concerns, especially with the rise of artificial intelligence. However, with appropriate business goals and implementation strategies, it can transform organizations, benefiting employees, customers, and stakeholders.

If your organization struggles with efficiency, front-facing experiences, scalability, or any other aspect of operational excellence, it’s time to leverage the power of intelligent automation. Put your information to work and start automating intelligently.

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